Faults and what to do about them. en
61
Faults and what to do about them.
Faults Cause/remedy
Water is leaking from the
machine.
■ Attach the drain hose correctly or replace it.
■ Tighten the threaded joint on the supply hose.
The appliance is not filling
with water.
Detergent is not being
dispensed.
■ Have you pressed the A button?
■ Is the tap turned on?
■ Could the filter be clogged? Clean the filter.~ Page 58
■ Is the supply hose kinked or trapped?
The dispenser is empty
and the fill level indicator
is not flashing.
■ Is the drawer cover/connector dirty? Clean the detergent drawer.
~ Page 56
■ Has the detergent drawer been pushed in correctly? ~ Page 44
The wrong detergent/
fabric softener has been
poured into the
dispenser(s).
Dispenser(s):
1. Empty and clean. ~ Page 56
2. Refill. ~ Page 44
Detergent/fabric softener
has congealed in the
dispensers.
Clean and refill the dispensers.
The door will not open. ■ The safety function is activated. Stop the programme? ~ Page 42
■ Is the E childproof lock activated? Deactivate it. ~ Page 42
■ Is $ selected (Rinse Stop = no final spin)? ~ Page 43
■ Can the door only be opened by the emergency release? ~ Page 59
The programme will not
start.
■ Have you pressed the A button or selected Ready in time?
■ Is the door closed?
■ Is the E childproof lock activated? Deactivate it. ~ Page 42
■ If ù is flashing, the detergent drawer has not been pushed in fully. Push
the drawer in correctly.
The drum briefly jerks or
judders after the
programme has started.
Not a fault – the internal motor test may cause the drum to jerk or judder
briefly when the wash programme starts.
The water is not draining. ■ Is $ selected (Rinse Stop = no final spin)? ~ Page 43
■ Clean the drain pump. ~ Page 57
■ Clean the drain pipe and/or the drain hose.
Water is not visible in the
drum.
Not a fault – the water is below the visible area.
The spin result is not
satisfactory.
Laundry wet/too damp.
■ Not a fault – the unbalanced load detection system has interrupted the
spin cycle because the laundry is unevenly distributed.
Distribute small and large items of laundry evenly in the drum.
■ Is the selected speed too low?
The appliance restarts the
spin cycle several times.
Not a fault – the unbalanced load detection system is adjusting an imbalance.
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