12
Customer service
ʑ
Before calling customer service, please check whether you can eliminate the fault yourself
a page 13 What to do if...
ʑ
If you require advice, even during the warranty period, you will incur the costs for the callout
of a technician.
ʑ
The contact details for all countries can be found in the enclosed after-sales service
directory.
ʑ
When calling customer service, please give details of your address, telephone number,
fault description, purchase date, product number (E-Nr.) and the production number (FD)
of the appliance to prevent unnecessary callouts. This will save you additional costs.
These numbers are shown on the rating plate
which can be found on the frame of the open
door and also on the rear of the appliance.
Rely on the professionalism of the manufacturer. Please contact us.
This will ensure that the repair is carried out by trained service technicians who arrive
equipped with genuine spare parts for your appliance.
Technical specifications
a= 600 mm
b= 560 mm
c= 850 mm
Net weight 64 kg
E-Nr. FD
13
What to do if ...
ʑ
Water is running out. – Fit/refit drainage hose.
– Tighten screw–fitting on the supply hose.
ʑ
Water not flowing in.
Detergent not washed in.
– Start/Reload $not selected?
– Tap not open?
– Filter blocked? Clean filter
a Page 10.
– Water inlet hose kinked or jammed?
ʑ
Washing machine door cannot be
opened.
– Safety function active. Programme stopped?
– Water in drum? Select Å Spin/Empty >programme.
ʑ
Programme does not start.
– Start/Reload $not selected or Finish in time is
selected?
– The
üsymbol flashes, washing machine door not
closed properly.
ʑ
Detergent solution is not drained.
– Clean detergent solution pump a Page 10.
– Clean drainage hose.
ʑ
Additional function could not be
activated for the selected
programme.
– Can the additional function be selected? a Page 7,
programme overview.
ʑ
Water not visible in the drum. – Not a fault - water below the visible area.
ʑ
Spin cycle actuated several times. – Not a fault - unbalanced load detection system adjusts
imbalance.
ʑ
Detergent in chamber I is not
washed away.
– +Prewash 7 programme not selected?
ʑ
Detergent residue in the detergent
dispenser
– Detergent is damp or lumpy, clean the detergent
dispenser a Page 9.
– Use the dosing aid for liquid detergent.
ʑ
Foam is emerging from the
detergent drawer.
The þüsymbol flashes
– Too much detergent used?
Mix 1 tablespoon of fabric conditioner with ½ a litre of
water and pour into dispenser II in the detergent drawer.
– Reduce detergent dosage for the next wash cycle.
ʑ
Excessive noise, vibration and
“wandering” during spin cycle.
– Appliance feet fixed?
Secure appliance feet a Installation instructions.
– Transportation bolt removed?
Remove transportation bolt
a Installation instructions.
ʑ
Display panel/indicator lights do
not function while the appliance is
running.
– Power failure?
– Circuit breaker tripped? Reset the circuit breaker/
change the fuse.
– If the fault occurs repeatedly, contact customer service.
ʑ
Programme sequence longer than
usual
– Not a fault-unbalanced load detection system is
adjusting the imbalance by repeatedly distributing the
laundry .
– Not a fault-foam detection system active.
ʑ
Detergent residues on the laundry – Occasionally, phosphate-free detergents contain water-
insoluble residues.
– Select Rinse 2 or brush the laundry after washing.
ʑ
Washing result not satisfactory – Soiling is greater than expected? Select a suitable
programme.
– Detergent is underdosed?
ʑ
If you cannot correct a fault yourself or a repair is required:
– Set the programme selector to Off and pull the mains plug out of the socket.
– Turn off the tap and call customer service.
(2 pages)
(68 pages)
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