Bosch ITS-DX4020-G Specifications download pdf (Page 48)

48 en | Troubleshooting GPRS/GSM IP Communicator

F01U133268 | 03 | 2010.05 Installation and Operation Guide Bosch Security Systems, Inc.

7.2.11 Firmware Upgrade In Process

Description:

The ITS-DX4020-G is actively replacing the current firmware with the newly received firmware.

Do not power the module off during this phase, or the module might become permanently

damaged.

Solution:

1. If power was removed during the firmware upgrade process, attempt to upgrade the

firmware as described in Section 6 Firmware Upgrade, page 36.

2. If the firmware upgrade is not possible, replace the ITS-DX4020-G.

7.2.12 No Incoming IP Packets

Description:

A GPRS IP address was obtained, but no reply packets from the central station or RPS have

been received. The ITS-DX4020-G has a valid data connection with the wireless service

provider, but did not receive communication from the destination address.

Solution:

Initiate communication from the control panel and wait 5 min. Then, perform the following

tasks:

– ITS-DX4020-G:

– Check that the correct GPRS Access Point Name (APN) has been entered. Make sure

there are no spaces in the APN. If you are unsure, re-enter the APN.

– If you are using AES encryption, verify that your key matches the receiver’s key.

– Control Panel:

– If your control panel is not using polling (polling = 0), generate an event to verify

operation.

– Verify that the correct central station receiver IP address and port number are set.

– Check other specific control panel communication programming options.

– D6600 or D6100i Communication Receiver/Gateway:

– Verify that the account is set up correctly in the receiver.

– If the account is set up, verify communications is enabled and resynchronize the

account to make sure the control panel has the correct anti-substitution key.

– If this is the first installation (account at the receiver or if all accounts failed), check

the network firewall.

– Wireless Service Provider:

– Verify with the wireless service provider that a network outage did not occur.

– Verify that the wireless service provider’s network firewall setup is correct.

7.2.13 Control Panel Bus Problem

Description:

The control panel bus was not detected at power up, or the unit is programmed for GSM

(PSTN) mode and has detected the control panel bus wiring is connected to a device. This

state only lasts 30 sec, and then changes to a double flash.

Solution:

1. Check for complete bus wiring to the control panel. Refer to Section 7.2.8 Control Panel

Bus, page 47.

2. If in GSM mode, make sure the data bus wires are not connected or touching any metal

surfaces.

1 2 ... 43 44 45 46 47 48 49 50 51 52

Comments to this Manuals

No comments

Bosch ITS-DX4020-G Specifications Page 48

Comments to this Manuals