Bosch GREENSTAR HEATSLAVE II EXTERNAL 12/18 Service Manual download pdf (Page 6)

*Source: Worcester Customer Satisfaction Index 2011

Given the competitive nature of the heating industry, Worcester

know that installers have an important decision to make when it

comes to selecting the best product for their customers. Many

installers are loyal to the Worcester brand and recognise the

importance of the technical support and training Worcester offers.

At Worcester, we pride ourselves on the hard work that goes on

behind the scenes to make sure you and your customers benefit

from much more than the best in high-efficiency boilers and

renewable technologies.

For example, within the product reliability department, every

Worcester Greenstar oil boiler is tested. The testing procedure

ensures that every boiler has been put through its paces in the

most extreme of conditions to ensure they are robust enough to

stand up to the highest of demands and toughest of environments.

We collect information on each individual component when we

field trial our appliances, whilst also systematically noting any

feedback from the service engineer who worked on the boilers.

This information, along with responses from installers, is constantly

processed to ensure all technical observations can be acted upon

as a matter of urgency. It is this commitment that ultimately

ensures Worcester products remain the best they can be.

“

9 out of 10

professional installers would choose

Worcester

for their own home”

Why choose Worcester oil?

Did you know?

•

For testing purposes Worcester has its own formula to

replicate contaminated heating system water. This mix

contains iron dust, quartz sand, hemp fibre and other

contaminants which are commonly found in system

water samples.

•

Test boilers are positioned on a shaker table for 3 hours

before being set to vibrate across a range of frequencies

to simulate 3,000 miles of worldwide transport.

•

Parts in the hydraulic circuit complete 300,000 water

pressure cycles to ensure optimum performance

is achieved.

•

We have received a Royal Warrant in recognition of

supplying goods to Her Majesty, the Queen, an honour

we have held since 1992.

•

With over 100 people in the quality control team

on-site, Worcester has more quality control engineers

than salesmen.

•

As part of the global Bosch Group, Worcester has

access to world leading resources, including a corporate

research department and access to the very latest

manufacturing and product development processes.

•

Each new Worcester appliance design is ‘field trialled’

for at least 1 winter period. To benefit from winter

conditions all year round, outside of the British winter,

products are tested overseas.

•

Every boiler receives an end of line full functional test

before it leaves the factory.

•

One in four oil boilers installed in the UK is a Heatslave.

By appointment to

Her Majesty The Queen

Boiler Manufacturer

Worcester, Bosch Group T/A

Bosch Thermotechnology Ltd.

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